Returns & Exchanges
At Alan Paine, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, you can return them within 30 days of receipt for a full refund or exchange.
Request a Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the unworn garments with all original tags attached into their original packaging to ensure they are protected during transit.
Attach the Label
Print your generated pre-paid return shipping label and securely affix it to the outside of your parcel, covering any previous delivery markings.
Drop Off and Track
Hand your package to the designated courier service and keep your postage receipt until your refund has been processed by our team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing